Cold Weather, Hot CX Takes
A straight-talk look at what's happening in the contact center right now, including where AI actually fits, for CX, IT, and ops leaders — followed by a patio reception and a shopping event at Patagonia Denver, with $200 to gear up for ski season. Here's hoping for a good snow year.
Why contact center leaders are showing up
No canned demos, no single-vendor pitch. This is a working session on how AI actually fits into a contact center roadmap — plus a good excuse to get outside for an hour.
A real framework for evaluating AI in CX
Walk away with a practical way to separate AI hype from what's worth piloting in your contact center next year.
Three perspectives, one conversation
Hear from a CCaaS platform, an AI voice agent company, and a CX assurance firm on where AI is actually landing today.
A room full of your peers
Connect with CIOs, CX leaders, and IT execs from Denver-area organizations wrestling with the same decisions you are.
Gear up for ski season, on us
Every attendee gets $200 to shop the store for ski season gear, plus a patio reception with heaters and cider. Snow not guaranteed this year, but we're hoping.
How the evening runs
Short, focused, and over by 6 — because everyone in this room has somewhere else to be.
State of the Contact Center, including where AI fits
An overview from Lumira, Genesys, Regal.AI, and Occam.cx on what's actually changing in the contact center right now, and where AI is delivering real results versus still overhyped.
Q&A and key takeaways
Bring your toughest questions about vendor selection, rollout risk, or agent adoption.
Patio reception and shopping event at Patagonia Denver
Food, drinks, and a heated patio, plus $200 per attendee to shop the store and gear up for ski season. Fingers crossed for snow this year.
Hosted by Lumira, with
Full-stack technology advisory firm helping organizations of all shapes and sizes cut through vendor noise and find the right fit — paid by the vendor, not the client.
Genesys Cloud CX is an AI-powered experience orchestration platform used by organizations worldwide to run omnichannel, AI-infused contact center operations.
Regal builds AI phone agents and outbound engagement tools that help contact centers reach the right customer, at the right moment, across phone, SMS, and chat.
Occam's Razor platform tests and monitors contact center performance, giving teams confidence that AI and IVR changes hold up before and after they ship.
Seats are limited to keep this one useful.
This is an invite-only room of CX, IT, and business leaders — not a lead-gen event. Save your seat before it fills.
Patagonia Denver, 2600 Walnut St, Denver, CO 80205 — Thursday, October 1, 4–6 PM. Fingers crossed for an early season.